Terms And Conditions
by Brainiacs Co Collaborator on July 27, 2020
Terms and Conditions
Return Exchange Policy
15-days Warranty: Customers will enjoy a 15-days warranty (15 days from the date of purchase), covering any possible defect in materials and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care.
15-Day Exchange&Return: Unsatisfactory glasses can be exchanged or refunded within 15 days of purchase. Only shipping fees will apply and Shipping fees are Non-Refundable. Each order is eligible for a one-time exchange/return.
Replacement Time Policy : Replacement of Glasses Might Take 5 to 8 working days depending on the reason for replacing and parcel will be shipped by Consignee on given address below
Prescription: Prescription Fee in advance and non-refundable.
My glasses were damaged on arrival. What can I do?
We will take full responsibility for DOA problems and we can remake totally free or offer a full refund excluding delivery charges.
Please contact us immediately, and provide us with your order number, frame number, along with pictures of the damaged item. Just highlight the damaged part.
The glasses received are not what I ordered!
We will take full responsibility if we haven't strictly processed your glasses according to your order details: prescription, frame (color, and style), and lens type (thickness, color, and coatings).
If the prescription is wrong, please send us a photo of your original prescription, along with the order number, and frame number.
If you received the wrong frame, please send us a photo of it, along with your order number and frame number.
I received glasses with missing parts or defects.
If you received glasses with missing parts, please send us a photo of them, along with your order number and frame number.
If your glasses have defects, please send us photos of defects, along with your order number, and frame number.
If missing parts or little defects won't affect normal wear, and you'd like to accept the glasses, we can give you a voucher or partial-refund as compensation.
If you are not satisfied with the product or any issue that you have faced and looked forward for refund excluding delivery charges than you have to inform us within 15 days.
First, the article is to be sent on the given address, the delivery charges will be paid by the customer.
Once we will receive your parcel, to confirm that, you have to share the courier slip with our customer care department.
Within3-5 working days the money will be transferred to your bank account only.
The glasses are good, but I don't think they look good on me.
If you don't like the style, the color, or the coatings, please contact us within 15 days of receiving. If you prefer a refund, that's okay, too. Shipping fees, however, cannot be refunded.
Oh, no! I entered the wrong prescription! /I entered expired prescription!
Please note that we do not accept an expired prescription. You could submit a refund/exchange request in your account including your original prescription within 15 days of receiving. We'd love to give you another chance to try a new pair with your correct prescription. You just need to pay shipping fees and the price differences.
Please contact our Customer Support Team to ask for RAN before returning.
Address your return package to 49/3 maniya society khalid bin waleed road karachi Pakistan
Frame color in person may differ from what you see on the website, due to light, varying screen resolutions, and photo backgrounds.
Home try-on service is available for some specific areas and cities across Pakistan .